Unlimited Help Desk Support

We become part of your team

BearTech Support keeps your employees productive and happy

When you turn to BEAR Technologies for your Help Desk needs, it’s as seamless as having your own Help Desk—but without the overhead.

We handle everything from our company headquarters in Plano, Texas. Our Help Desk engineers provide 24x7 support for your business. With average answer times under 15 seconds, we become your colleagues, available to answer unlimited Help Desk calls. We also include proactive technical management, with ongoing technical and functional improvements to your network.

BEAR Technologies Help Desk Support provides quarterly technology meetings and significant discounts on out of scope hourly rates. These services cover firewalls, routers and vendor management for phone and data services

Friendly and efficient

  • Daily network administration - routine tasks to keep the network and users up and running
  • Quarterly technology meetings - to assess the effectiveness of technology solutions
  • Network monitoring and support - 24x7 monitoring and remediation for critical servers and devices
  • End user help desk - remote remediation of end user issues in regards to access to business data or applications and on-site support as necessary
  • Spam filtering - on a per user basis
  • Easy scalability - fixed costs for adding new users and computers to the network
  • Discounts - 25% discount on Standard Rates for out of scope support and customer requests