- 972-424-7086
- 888-ONE-BEAR
Create Support Request
Careers
Help Desk Technician
Become a vital team member for a fast-growing MSP in our help desk department.
BEAR Technologies has been recognized as one of the top MSP’s in the country and is looking for a Help Desk Technician with a strong customer-oriented background to add to the team. You will be responsible for providing exceptional customer service to external clients related to the setup, maintenance and ongoing support of their hardware and software solutions
Minimum Qualifications
- Knowledge of workstation and server hardware, software and networks
- Communicate positively, professionally, and effectively both verbally and in writing
- Excellent troubleshooting skills utilizing logical and creative thinking to develop solutions
- Ability to work with relative independence and with accuracy and speed under pressure
- Perform multiple tasks simultaneously, including handling interruptions
- Ability to easily adapt to and learn new technologies
Desired Qualifications
- Associates degree or relevant work experience
- 1+ years of experience working in a structured environment
- Certifications including A+, MCSA or MCSE are a plus
- Bilingual (Spanish and English) is a plus
Read more
Systems Administrator
Become a vital team member for a fast-growing MSP in our infrastructure and engineering department. BEAR Technologies has been recognized as one of the top MSP’s in the country and is looking for an Systems Administrator with a strong virtualization background to add to the team. You will be responsible for helping maintain and monitor multiple Cloud and on-premise environments using VMWare’s product line, as well as other infrastructure vendors used in our multi datacenter topology.
Basic Functions
- The primary responsibility of a Systems Administrator is to provide reliable and effective support of complex IT systems to end users, whether internal employees or external customers. Activities range from managing identities and access to providing dedicated technical support to individual users on issues escalated from the Tier I team.
- Create and maintain dependable access and availability to IT systems by the way of regular patching and maintenance of both hardware and software.
- Document and maintain records of IT assets usage for use in troubleshooting and forecasting.
- Perform or delegate regular backup operations and implement appropriate process strategies for data protection, disaster recovery, and failover procedures.
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
- Monitor infrastructure systems and be able to provide improvement suggestions, such as upgrades based on evolving end-user and business requirements.
- Knowledge of systems interconnectivity including core networking concepts to aid in troubleshooting.
Preferred Qualifications
- Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience.
- 4+ years’ experience and/or certifications in Azure, Microsoft Windows Server, Office 365 Administration and VMWare.
- Strong knowledge of Windows systems, virtualization, and Cloud/PaaS solutions.
- A proven track record of developing and implementing IT strategies and plans.
Read more