Careers

Help Desk Technician

Become a vital team member for a fast-growing MSP in our help desk department.

BEAR Technologies has been recognized as one of the top MSP’s in the country and is looking for a Help Desk Technician with a strong customer-oriented background to add to the team. You will be responsible for providing exceptional customer service to external clients related to the setup, maintenance and ongoing support of their hardware and software solutions

Minimum Qualifications

  • Knowledge of workstation and server hardware, software and networks
  • Communicate positively, professionally, and effectively both verbally and in writing
  • Excellent troubleshooting skills utilizing logical and creative thinking to develop solutions
  • Ability to work with relative independence and with accuracy and speed under pressure
  • Perform multiple tasks simultaneously, including handling interruptions
  • Ability to easily adapt to and learn new technologies

Desired Qualifications

  • Associates degree or relevant work experience
  • 1+ years of experience working in a structured environment
  • Certifications including A+, MCSA or MCSE are a plus
  • Bilingual (Spanish and English) is a plus

Please note, this is not a remote position.

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Network Engineer

Become a vital team member for a fast-growing MSP in our infrastructure and engineering department. BEAR Technologies has been recognized as one of the top MSP’s in the country and is looking for an Infrastructure Engineer with a strong virtualization background to add to the team. You will be responsible for helping maintain and monitor multiple Cloud and on-premise environments using VMWare’s product line, as well as other infrastructure vendors used in our multi datacenter topology.

Minimum Qualifications

  • 3+ years’ experience in managing VMware infrastructure; installing ESXi servers, configuring vCenter server with all clustering features and provisioning virtual machines using templates, and installing monitoring tools.
  • Configuring Virtual networking using both standard and distributed switches.
  • Configuring storage on ESXi servers using SAN/vSAN, iSCSI and FC. Creating Data stores and analyzing performance issues related to storage latency from ESXI servers.
  • Operations experience within a Managed Service Support Product model.
  • Understands core networking concepts
  • Willing to work on-call

Desired Qualifications

  • Bachelor’s degree or relevant work experience
  • 3+ years of experience working for a Managed Service Provider
  • Hyperconverged Infrastructure experience
  • Adept in several VMWare products including NSX, VSAN, vRealize, Tanzu, etc.

If you are interested in this position, please email your resume with a cover letter to recruiting@bear.tech

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Assistant Account Manager

Become a vital team member for a fast-growing MSP in our Account Management department. BEAR Technologies has been recognized as one of the top MSP’s in the country and is looking for an Assistant Account Manager with strong organizational skills to add to our team.

You will be responsible for handling administrative duties for our account managers as they support the customers whose technology we manage. This includes contacting customers, using our automated systems to document services and research issues, working with vendors, tracking orders/shipping/back orders, and other duties.

Minimum Qualifications

  • 1 – 3 years’ experience working in a sales, account management, purchasing, or technical environment.
  • Experience and interest in working with customers
  • Experience with MS Office tools and other software; willing to learn our company’s customized administration software
  • Experience organizing tasks and projects to accomplish goals in a work environment
  • Experience successfully multi-tasking to accomplish goals in a work environment
  • Interest in technology, networks, and/or technical security

Desired Qualifications

  • 3 – 5 years of work experience or a combination of college degree and some work experience
  • 3 – 5 years working as a member of a team supporting technical customers
  • Experience working with technical vendors and distributors
  • Experience with quoting and/or ordering technical equipment

If you are interested in this position, please email your resume with a cover letter to recruiting@bear.tech

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